FAQ

Q: What is Afootwear?

A:Afootwear is an online store offering premium sneakers, apparel, and bags with worldwide shipping.

Q: Where do you ship to?

A:We ship worldwide 🌍 including US, Europe, Asia, and most countries.

Q: How long does shipping take?

A:Delivery usually takes 8–18 business days depending on destination and customs clearance.

Q: Why does tracking take time to update?

A:Tracking updates usually appear after the package reaches your country and is scanned by the local carrier.

Q: Why does my tracking show “label created”?

A:This means the shipping label has been generated, but the parcel has not yet been scanned by the international carrier.

Q: Why did I receive the tracking number a few days later?

A:Because the package must first arrive at our shipping warehouse before the tracking number is generated.

Q: Why is there no tracking update for a few days?

A:During transit between warehouses and international hubs, tracking may temporarily pause until the next scan.

Q: Do you provide QC (Quality Check) photos?

A:Yes. We offer QC photo service before shipping so you can confirm your item condition.

Q: When do I receive QC photos?

A:QC photos are usually provided within:
• Shoes: 1–3 days
• Apparel: 3–5 days
• Custom items: 5–7 days

Q: Can I change my order after payment?

A:Changes are possible before shipping. Once shipped, the order cannot be modified.

Q: What payment methods do you accept?

A:We accept Credit/Debit Cards, PayPal, and Crypto (USDT / ETH / BTC).

Q:  Why is my PayPal payment an invoice?

A:We send PayPal invoices manually to ensure secure and verified transactions.

Q: Can I cancel my order?

A:Orders can be canceled before shipment. Once processing or shipped, cancellation may not be possible.

Q: What if the item is out of stock?

A:If an item is out of stock, we will offer an exchange or alternative option.

Q: Do you offer exchanges?

A:Yes, exchanges are available for the same price range. Price differences may require additional payment.

Q: What if I entered the wrong address?

A:Please contact us immediately. Once shipped, address changes are no longer possible.

Q: Do you ship during holidays or bad weather?

A:Yes we do ,but delays may occur due to customs, holidays, or weather conditions, but we always work to minimize delays.

Q: Are import taxes included?

A:Most countries do not require additional fees, but customs policies vary by destination.

20. How can I contact support?

📧 Email: afootwearservice@gmail.com
💬 WhatsApp: +86 13646906495