Return Policy

Returns & Refund Policy

Return Window

We accept return requests within 7 days of receiving your order. Requests made after this period will not be eligible for refund or exchange.

To process any return, a valid order number or proof of purchase is required.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval status.

If approved, the refund will be issued to your original payment method. Processing time may vary depending on your bank or payment provider.

Delayed or Missing Refunds

If you haven’t received your refund:

• Recheck your bank or payment account
• Contact your card issuer, as posting time may vary
• Contact your bank for processing updates

If all steps are completed and the refund still hasn’t arrived, please contact us at support@afootwear.com

Sale Items

Items purchased under promotion or discount are final sale and are not eligible for refunds.

Exchanges

We only offer replacements for items that arrive defective or damaged.

To request an exchange, please contact support@afootwear.com with your order details before sending anything back.

Return Shipping

To return an item, please contact us first to receive the return address and instructions.

Customers are responsible for return shipping costs. Shipping fees are non-refundable.

If a refund is approved, return shipping costs may be deducted from the refund amount.

Shipping Time for Exchanges

Replacement delivery times may vary depending on your location and local courier processing speed.

High-Value Returns

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned parcels.

Customs & Lost Parcels

Any customs duties or import fees incurred during returns are the responsibility of the customer and may be deducted from the refund.

If a returned parcel is lost in transit, refunds can only be issued once the item is successfully received and verified.